Privacy Policy

International Animal Lounge Ltd., including any of its affiliates, agents and representatives (collectively, “IAL“) respect the privacy and confidentiality of Personal Information which is collected, used and disclosed in the conduct of its business. Our policies with respect to the collection, use and disclosure of Personal Information are reflected in this Privacy Policy, which is created to inform you about our privacy practices and to assure individuals that IAL is committed to protecting such information. 

1. Application of Policy 

This Privacy Policy applies to individuals using, visiting or accessing www.internationalanimallounge.com (the “Website“) and in respect of all activities of IAL that are governed by the Personal Information Protection and Electronic Documents Act (Canada) and the Personal Information Protection Act (Alberta), as applicable. 

IAL urges individuals to read this Privacy Policy carefully and to check back periodically as IAL reserves the right, in its sole discretion, to revise, modify or update this Privacy Policy from time to time. Any changes to this Privacy Policy shall be effective from the date it is posted on the Website. 

2. Information Collected 

“Personal Information” means information in any form about an identifiable individual, or an individual whose identity may be reasonably determined from the information excluding business contact information. Personal Information includes, but is not limited to, information such as name, age, marital status, home or mailing address, personal telephone numbers, social insurance number, bank account numbers, income, employment history and financial history. 

IAL considers Personal Information provided by you to be private and confidential and accordingly we treat it with care. IAL: 

(a) will protect privacy and confidentiality of your Personal Information with appropriate effective security safeguards; 

(b) will keep your Personal Information as accurate and up-to-date as is necessary for the purposes identified in this Privacy Policy; and 

(c) will be careful to ensure that Personal Information is used responsibly, and only for the purposes for which it is provided. 

IAL does not involuntarily collect any Personal Information; rather such information is collected only when it is submitted voluntarily. IAL collects Personal Information about individuals participating in or impacted by its activities, including information regarding its customers. Information that IAL collects includes: 

(a) contact and identification information, including name, address, email address and telephone number; 

(b) ownership information with respect to animals being shipped by IAL or boarding at IAL; 

(c) financial information, including banking information, tax information, occupation, payment information and credit or financial history; and 

(d) regulatory process, license and permit application information, including information required by applicable government and other regulatory agencies or by law. 

3. Use of Personal Information 

IAL collects, uses and discloses Personal Information in order to conduct its business activities, which include: 

(a) providing information to its affiliates, clients and other interested individuals; 

(b) providing transportation services; 

(c) managing customer relationships; 

(d) administering contracts (including shipping contracts); 

(e) complying with legal and regulatory requirements in the various jurisdictions in which IAL operates; and 

(f) other reasonable purposes consistent with IAL’s business objectives. 

4. Disclosure of Personal Information 

IAL will not sell, lease, rent or give Personal Information to anyone for any purpose other than those identified in this Privacy Policy. IAL will only disclose an individual’s Personal Information to third parties: (i) where an individual has specifically given consent to IAL to disclose his/her Personal Information for a designated purpose; (ii) who are acting on IAL’s behalf as its agents, suppliers or service providers. Such entities act under strict contractual controls, requiring them to maintain the confidentiality of all such Personal Information and to use such information solely for a designated purpose; (iii) as may be set out in the Terms of Use for the Website, available by clicking here; (iv) as required by law, including by an order of any court, institution or body with jurisdiction or authority to compel the production of information, or in order to protect or defend a legal interest; or (v) in an emergency that threatens an individual’s life, health or personal security; (vi) when the Personal Information is available from a public source; (vii) when IAL requires legal advice from a lawyer; (viii) to protect the rights and property of IAL; (ix) to investigate an anticipated breach of an agreement or a contravention of law; or (x) in connection with a corporate re-organization, merger or amalgamation of IAL with another entity, or a sale of all or a substantial portion of the assets of IAL provided that the Personal Information disclosed continues to be used for the purposes permitted by this Privacy Policy by the entity acquiring the information. 

5. Consent to Disclosure of Personal Information 

Unless you contact IAL to advise IAL otherwise, by reading this Privacy Policy you are deemed to acknowledge and agree that you have consented to the collection, use and disclosure practices set out in this Privacy Policy as they relate to your Personal Information. You may withdraw this consent at any time by advising IAL in writing. However, this withdrawal is subject to the terms and conditions of any contractual agreements you have with IAL and any other legal restrictions. 

6. Accessing, Correcting or Updating Your Personal Information 

At any time, you may request that IAL correct or update your Personal Information by contacting the IAL Privacy Officer as set forth below. IAL will use reasonable efforts to ensure that your Personal Information is accurate and current. 

7. Security 

The security of individuals’ Personal Information is important to IAL. IAL endeavours to take reasonable technical, contractual, administrative, and physical security safeguards to protect Personal Information to a level that is appropriate to the sensitivity level of the information. These safeguards are designed to prevent Personal Information from loss and unauthorized access, copying, use, modification or disclosure. Personal Information will only be retained for the period of time necessary to fulfill the purpose for which it was collected or as required for statutory or other legal purposes. IAL instructs its employees and agents with access to individuals’ Personal Information that it is to be used only in adherence with the principles set forth in this Privacy Policy and the laws applicable to each specific business. Upon request, individuals will be granted the reasonable right of access and review of their Personal Information. While IAL strives to protect Personal Information, it cannot warrant the security of any information transmitted to it, and therefore individuals submit such information at their own risk. 

Through the Website, IAL may automatically collect statistics about Internet service networks used to access the Website, including the IP address and domain used to access the Website, the type and version of a user’s browser, the website a user came from to access the Website, the page a user entered and exited at, any page of the Website that is viewed by that IP address and what country a user is from. Such information, if collected, is used for a number of different purposes including the tracking of the number of users visiting the website, the monitoring of Website performance and for IAL business purposes, such as working to continually upgrade the Website. 

8. Links to Other Websites 

You should be aware that the Website may contain links to other websites that are not under the control of IAL and which may be subject to less stringent privacy standards. These other websites may send their own cookies to you, independently collect data or solicit Personal Information and may or may not have their own published privacy policies. IAL assumes no responsibility for the privacy practices, policies or actions of the third parties that operate those websites and IAL is not responsible for how such third parties collect, use or disclose Personal Information. If you visit a website that is linked to our Website, you should consult that website’s privacy policy before providing any Personal Information. 

9. Limitation of Liability 

By providing us with any Personal Information you expressly and unconditionally release and hold harmless IAL, and its subsidiaries, affiliates, directors, officers, employees and agents from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use or misuse of your collected Personal Information. In addition, while IAL takes efforts to ensure the proper and appropriate use of IAL data which may be provided by IAL to third party companies, IAL is not liable for any injuries, loss or damage of any kind arising from or in connection with the use or misuse of your collected Personal Information by IAL or the above-mentioned non-IAL entities. IAL will not be responsible or otherwise liable for any use or disclosure of your financial or contact information by a third party to whom IAL is allowed to disclose your Personal Information under this Privacy Policy. 

10. Use of Non-Personal Information 

“Non-Personal Information” is information of an anonymous nature, such as a user’s Internet Protocol Address (“IP Address“), which is collected or derived by IAL in the course of operating the Website. For example, IAL’s Web servers may automatically collect Non-Personal Information which is provided through a user’s browser when users choose to visit the Website. 

In addition to IAL’s practices related to IP Addresses which are set forth in the Website Terms of Use available by clicking here, non-Personal Information is used generally by IAL to monitor and improve the operation of the Website, to perform statistical analyses of the collective characteristics and behaviour of users, to measure user demographics and interests regarding parts of the Website, to describe IAL services to third parties such as prospective business partners and advertisers, and to analyze how and where best to use IAL’s resources. No Personal Information will be disclosed during these activities. 

11. Contact Us 

IAL has appointed a Privacy Officer to oversee all aspects of IAL’s Privacy Policy and privacy-related practices. Individuals with inquiries regarding this Privacy Policy may contact IAL’s Privacy Officer via email at [email protected] or by mail at the address listed below. It is important that when corresponding with IAL via email individuals do not include any confidential information. If Personal Information is sent to IAL through unencrypted email, IAL assumes no liability should this information become public through no fault of IAL. 

International Animal Lounge Ltd. 

Attn: Privacy Officer 

119 Aero Way N.E. 

Calgary, Alberta T2E 6K2 

Version Date: June •, 2015 

Copyright Notice: Copyright 2015 International Animal Lounge Ltd., Calgary, Alberta, All rights reserved.