Frequently Asked Questions

How much does it cost to ship my pet?
Shipments costs can depend on a lot of different factors. It can be the volume of the carrier, how much your pets weighs and what services you are looking to have included in your cost. The best way to get an approximate cost, is to submit a quotation on our “Contact Us” page. We will ask you a few questions and then provide an estimate based on your request.
Will my pet be accompanied by one of your employees during their flight?

No. All pets we ship are through cargo (AKA: the belly of the plane). There are no personal allowed in the cargo during flight. The only time a pet can be accompanied by personal, is when they are taking on the flight, in cabin. We do not offer this service.

Is it safe for my pet to fly in Cargo?

Yes, it is very safe for them to travel in cargo, as long as they have the appropriate travel kennel, there are no issues.

Can my pets travel together in the same kennel?

This is dependent on the airline in which your pets are travelling. If the airline does accept more than 1 animal in a kennel, then they must be the same species. A few airlines have a maximum weight that the animals can be in a kennel as well.

I have a snub-nosed pet, can they still travel?

A few airlines require you to book snub-nosed breeds through an IPATA agent. We are IPATA registered and can book your pet’s travel! Please keep in mind that many airlines will not accept snub-nosed breeds and there may be limited options.

My pet has anxiety, can I sedate them during travel?

No. It is an International Animal Lounge policy, that we do not accept any animal for travel that is under sedation.

Why can’t I book my pet on the plane myself?

Some airlines require you to book live animals through an IPATA agent. IPATA agent’s are trained pet shippers that are experts in the requirements for pet’s to travel. If an airline does not allow you to book your pet yourself, then they will likely refer you to an IPATA agent.

My pet is small, and I want to bring them in cabin, but I don’t know my destinations pet requirements. Can you help me?

Yes! We offer a guidance only service. The first step would be to check with your airline and destination customs to see if your pet is allowed to fly in cabin with you. A few destinations and airlines require animals to fly in cargo. If your airline and destination agree that your pet can fly in cabin, then we offer a veterinary guidance only service.